Shipping policy

Shipping Policy

Effective Date: 02/01/2026
Business Name: scoopluxe
Website: www.scoopluxe.com
Contact Email: Clay75088@gmail.com

1. Order Processing Time

All orders are processed within [X–X business days] (excluding weekends and holidays) after receiving payment confirmation.

You will receive an order confirmation email once your order has been placed and a shipping confirmation email with tracking information once your order has shipped.

We are not responsible for delays caused by carriers, customs, weather, or other unforeseen circumstances.

2. Shipping Rates & Delivery Estimates

Shipping charges are calculated at checkout based on:

  • Shipping destination

  • Package weight and size

  • Selected shipping method

Estimated delivery times:

  • Domestic Shipping: 5–7 business days]

Delivery times are estimates only and are not guaranteed.

3. Shipping Locations

We currently ship to:

United States only

  • International destinations where applicable

If your country is not listed at checkout, please contact us at Clay75088@gmail.com.

4. Order Tracking

Once your order has shipped, you will receive a tracking number via email. Please allow up to 24–48 hours for tracking updates to appear.

5. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

We are not responsible for:

  • Orders shipped to incorrectly provided addresses

  • Packages returned due to incorrect or incomplete addresses

If a package is returned to us, additional shipping fees may apply to reship the order.

6. Lost, Stolen, or Damaged Packages

Once a package has been handed over to the shipping carrier, it becomes the responsibility of the carrier.

We are not liable for:

  • Lost packages marked as delivered

  • Stolen packages

  • Carrier-related delays

If your package arrives damaged, please contact us within 24 hours of delivery with photos of the damage and packaging.

7. Shipping Restrictions

We reserve the right to:

  • Refuse shipments to certain locations

  • Cancel orders suspected of fraud

  • Restrict shipping of certain products where prohibited by law

8. Shipping Policy Updates

We reserve the right to update this Shipping Policy at any time. Changes will be posted on this page with an updated effective date.