Refund policy
Return & Refund Policy
Effective Date: 02/01/2026
Business Name: scoopsluxe
Website: www.scoopluxe.com
Contact Email: Clay75088@gmail.com
1. All Sales Are Final
All purchases made through scoopsluxe are final sale.
We do not offer refunds, returns, or exchanges unless explicitly stated in this policy.
By completing a purchase, you acknowledge and agree to this Return & Refund Policy.
2. Non-Refundable Items
The following items are strictly non-refundable and non-returnable:
-
Sale or discounted items
-
Digital products or downloadable content
-
Gift cards
-
Custom or personalized products
-
Services once rendered or initiated
3. Damaged or Defective Items
If you receive a damaged or defective product, you must contact us within 24hrs of delivery at Clay75088@gmail.com.
To process your request, you must provide:
-
Your order number
-
Clear photos of the damaged item
-
Photos of the packaging
If approved, we may, at our sole discretion:
-
Replace the item, or
-
Issue store credit
Refunds are not guaranteed and are issued only at our discretion.
4. Incorrect Items
If you receive the wrong item, contact us within 24hrs of delivery. We will review the claim and determine the appropriate resolution.
5. Chargebacks & Payment Disputes
By purchasing from us, you agree to contact us first before initiating a chargeback or dispute.
Fraudulent or abusive chargebacks may result in:
-
Permanent suspension of future purchases
-
Legal action where applicable
We reserve the right to present this policy and proof of delivery to financial institutions to dispute chargebacks.
6. Cancellations
Orders cannot be canceled once placed.
Please review your order carefully before completing your purchase.
7. Exceptions
Any exceptions to this policy are made solely at our discretion and must be confirmed in writing by scoopsluxe.
8. Policy Updates
We reserve the right to modify this Return & Refund Policy at any time. Changes will be posted with an updated effective date.